Question 1

Where is Addir's Diamond jewelry made?

Accepted Answer

All our jewelry is handcrafted in our atelier in Israel, TLV, the diamond center of the world. we are located at:
Addir's Diamond
Jabotinsky 3, Ramat Gan
The Samson Building
Room: 1307
Israel Diamond Exchange
Israel, 5252005

Question 2

How can a Talk to a Representative?

Accepted Answer

You can setup an online virtual meeting by clicking below link:

Question 3

Do you sell only Conflict Free Diamonds?

Accepted Answer

Absolutely Yes. We source our natural diamonds only from known ethical sources, countries and suppliers obligated to the Kimberley process, an International process to track and certify diamonds.

Question 4

Is shopping on your website secure?

Accepted Answer

Absolutely! Shopping in our website is safe and secure according to the highest international standards - double SSL. Your payment information is encrypted and will not be accessed or passed on. Payment with Paypal is also available and secured by international standards.

Question 5

Do I have to create an account to make a purchase?

Accepted Answer

No. You can purchase any time without creating an account. However, creating and account will save your information, so your next purchase will be much quicker and easier. Creating an account will also enable you to view your order status and history, as well as enable special offers in the future.

Question 6

How you confirm my order once payment is made?

Accepted Answer

After placing an order you should receive a confirmation email with all details of your order and payment. If you don't see the email, please check in your spam folder, it may have ended there. In any case you can always contact us at any time

Question 7

Can I make changes to my order after payment?

Accepted Answer

Yes. you can contact us ASAP to make changes in regards to size, quantity or shipping address. 
Please contact us as soon as possible through any website means. if your order has shipped, we will do our utmost to bring the shipment back or change it's detonation.

Question 8

Can I return or exchange items?

Accepted Answer

Yes you can. please refer to our Returns and Refund Policy.
If unfortunately your purchased item does not meet your expectations, do not worry. we are here for you.
items can be returned free of charge unworn and unused and in original state and original packaging for a refund or exchange, within 14 days after receipt of the goods.
Please contact us for free return. 
Please note that before exchange or refund upon customer jewelry and diamonds arrival, items will be examined and checked in laboratory means for warranty approval according to our return and refund policy.

Question 9

Can I check the status of my order?

Accepted Answer

Yes. you can check your order info by login into your account by clicking the icon on the top right hand side of the screen. You can always contact us for further information.

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Frequently asked questions